Reservations

Reservation refers to the process of blocking a particular room for the guest for a specific duration of time. This process involves taking information from the customer, such as their name, contact details and payment method, and then reserving a room in advance.

This helps hotels manage their occupancy levels more effectively by ensuring that rooms are not left empty due to lack of bookings or overbooking.

The reservations call is used to retrieve the following messages:

• New reservation messages

• Modified (or upgraded) reservation messages

• Request reservation messages

• Cancelled reservation messages

• Multiple Room reservation messages

Once booking, received, it has been placed in queue for partner to collect. If acknowledgement is not received within an hour, the booking will automatically be removed from the booking queue. An email alert with a booking list will be generated.