Deny/Cancel Request Booking

The API is used to Deny/Cancel requested reservations.

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Request to Deny/Cancel Request Booking

• Customer ‘Request to Book’ via Request Booking platform.

• Customer receives notification email from Request Booking platform clearly indicating booking is on request and host has to revert within 24 hours.

• Booking arrives to channel manager with ‘REQUEST’ status.

• Booking is delivered to PMS (if PMS supports ‘REQUEST’ status).

• System triggers email to property.

• Option to Deny / Cancel booking is found within the booking in channel manager extranet along with API.

• If no action taken on request booking within 24 hours of receipt time, system automatically cancels the booking and pass on cancellation to Request Booking platform.

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Sample Request

The request body consists of a bookingid. This is the booking id (channelbookingid_hotelid) as allocated in booking and status as cancel.

{
  "bookingid": "113463_TESTHOTEL",
  "status": "cancel",
  "decline_reason": "dates_not_available",
  "message_guest": "Message to guest",
  "message_airbnb": "Message to airbnb"
}

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Request Body Parameters

bookingid (Required)

The unique identifier for the booking, formatted as channelbookingid_hotelid (example, 123456_ABC).

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status (Required)

The status of the booking. Set the value to "cancel" when declining the reservation.

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decline_reason (Required for Airbnb)

A string that provides the reason for declining the reservation. This value will be shared with the guest.

Accepted values are:

• dates_not_available

• not_a_good_fit

• waiting_for_better_reservation

• not_comfortable

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message_guest (Required for Airbnb)

A message explaining to the guest why the reservation was declined. This should provide context for the cancellation.

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message_airbnb (Optional, Required for Airbnb)

A private message sent to Airbnb when the reservation is declined. This field is optional and is for communication between the hotel and Airbnb.

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Response

Sample Success Response (200)

{
    "Status": "Success",
    "Code": "200",
    "ShortText": "Booking cancelled"
}

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Error

If booking cancellation is received outside of 24 hours after receiving booking, an error is returned - Unable to cancel as request received more than 24 hours.

Sample Error Response (1035)

{
    "Status": "Fail",
    "Code": "1035",
    "ShortText": "Unable To Cancel Booking As Request Booking Not Found With Booking Id :: 201086"
}