Review Reply

Partners can reply to guest reviews on the supported channel, i.e., Booking.com.

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Endpoint

POST

https://connect-sandbox.su-api.com/SUAPI/jservice/review/reply

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Attributes

hotel_id alphanumeric (Required)

Specifies the hotel ID for the property.

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channel_id alphanumeric (Required)

Identifier of the distribution channel (OTA).

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channel_property_id alphanumeric (Required)

Specifies the channel-specific hotel ID.

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channel_review_id string (Required)

Specifies the channel-specific review ID

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review_reply string (Required)

Specifies the reply from the partner for the review.

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Sample Request

{
  "hotel_id": "Test256",
  "channel_id": "19",
  "channel_property_id": "12837615",
  "channel_review_id": "19_xyz",
  "review_reply": "Thank you for your feedback!"
}

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Response

Sample Success Response

Sample Success Response

{
  "Status": "Success",
  "Warnings": [],
  "Errors": [],
  "Message": "Review replied successfully",
  "Ruid": ""
}

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Sample Error Response

Sample Error Response 1

{
  "Errors": {
    "Code": "558",
    "ShortText": "hotel_id: Invalid HotelCode (MEE1)"
  },
  "Status": "Fail"
}

Sample Error Response 2

{
  "Errors": {
    "Code": "947",
    "ShortText": "Property is inactive"
  },
  "Status": "Fail"
}

Sample Error Response 3

{
  "Errors": {
    "Code": "573",
    "ShortText": "channel-mapping not found for this property!"
  },
  "Status": "Fail"
}

Sample Error Response 4

{
  "Status": "Fail",
  "Errors": [],
  "Message": "",
  "Ruid": "e527c45a-f23a-4ee4-beb2-7d21f7699b1",
}

Response Body Element

Status string

Indicates the result of the API call.

Will be "Success" for successful operations.

Will be always "Fail" in case of an error response.

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Data object

The response data, the root element.

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Message string

The message in the response.

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Code string

Specific error code that helps identify the type of error.

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ShortText string

A short description of the error.

Indicates channel room id and rate id.

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Status string

Indicates the result of the API call.

Will be "Success" for successful operations.